Technical Consultant

The Technical Consultant serves as a technical and subject matter expert who leads discovery and prescribes technical solutions on Alida platforms for our customers.

This role will collaborate with various teams internally and externally, with a focus on client service, best practices, and project success.  This role provides an exciting opportunity to assist Fortune 500 organizations build integrated market research programs, and offers advancement opportunities within Professional Services or other functions such as Product Manager or Sales.

We're seeking a Technical Consultant to partner with our clients in designing and implementing effective technical solutions using the Alida platform. This role will focus on understanding client requirements, leading technical discussions, and ensuring successful delivery of solutions that drive business value.

Key Responsibilities:

• Lead technical discovery sessions and requirements gathering workshops with clients
• Translate business requirements into technical solutions, creating comprehensive implementation plans
• Guide clients through technical decision-making processes, providing expert advice on best practices and platform capabilities
• Design and oversee the implementation of custom dashboards and reporting solutions
• Manage small to medium-sized technical projects, ensuring successful delivery and client satisfaction
• Serve as the technical liaison between clients and internal programming teams
• Provide strategic recommendations for platform optimization and integration opportunities
• Lead solution design reviews and technical planning sessions with stakeholders
• Ensure quality assurance standards are met throughout project implementation

Required Skills and Experience

• 5+ years of client-facing technical consulting experience
• Strong background in SaaS platform implementation and configuration
• Experience in leading technical workshops and requirements gathering sessions
• Knowledge of REST APIs and system integration capabilities
• Understanding of modern web technologies and database systems
• Proven track record of managing relationships with enterprise clients
• Excellence in technical problem-solving and solution design
• Strong project management and communication skills
• Experience with the following are a plus:
  • Web technologies (HTML5, CSS3, JavaScript)
  • Database systems (SQL, NoSQL)
  • API integration experience
  • AWS Serverless applications
  • NodeJS

Additional details:

• This is on a flexible hybrid role on the overnight (EST) shift. The hours are intended to follow 9am-6pm Eastern Time, and the office is located at One Ayala, Ayala Avenue, Makati City

The Good Stuff:

• Amazing growth and learning opportunities with a fast-growing Canadian SaaS company that is a world leader in its industry
• Best-in-class company paid benefits for you and your family
• Recognized as one of the Best Workplaces™ in British Columbia for 2024 by Great Place to Work
• Recognized in 2023 as one of the Best Workplaces for Women® 
• Recognized as a Top Employer by British Columbia's Top Employers 2023

About Alida

Alida believes in a world where customers are respected as the ultimate source of truth. Because knowing the whole truth about your customers can help companies make better decisions and drive long term loyalty and growth.

That’s why Alida helps innovative brands create highly engaged research communities to gather feedback that empowers better customer experiences and product innovation.

Leading companies like HBOMax, Adobe, Warner Bros. Discovery, Twitch and lululemon depend on Alida’s community-centered research platform to deliver fast and reliable customer feedback at scale so they can build better products, refine user experiences and test marketing campaigns.

Learn more at www.alida.com.

We can’t wait to meet you!

We understand that applying for a new position takes effort and want to thank you in advance for taking the time to introduce yourself.

At Alida, we’re dedicated to fostering an environment where our employees feel heard, valued and included.

We believe that a diverse team is a core pillar in building better products and services for our global customers and we strongly encourage applications from all people regardless of race, religion, gender, age, disability status or sexual orientation. Even if you don't meet every single one of the stated requirements but you are excited about this opportunity, we'd love to hear from you anyway. Our Talent Acquisition team will review your application for this role, and others we may have open now or in the future.

Follow us at www.alida.com and engage with us on LinkedIn, Twitter and Instagram.

Alida has an accommodation process in place to provide reasonable accommodation to employees, and to qualified job applicants with a disability during the hiring process. If you require accommodation because of a disability or medical need, please contact [email protected] so that arrangements can be made for the appropriate accommodations to be in place.

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