Senior Manager, Business Development

You will oversee & support a team based in Toronto, Canada. You will support the daily prospecting activities, be a critical part of the hiring and onboarding process, and play an active role in the ongoing training & success of the team. We’re more than just a technology company. We make software that helps companies better engage and understand their customers. Our mission is to provide continuous customer intelligence that power companies with the collective wisdom of the people that matter to them. This role will require a tenacious, insightful and driven inside sales/business development leader to manage a team of high-performing professionals.

You Will:

• Lead a team of hybrid (inbound/outbound) Business Development Reps by recruiting, hiring, onboarding, and training existing and new team members.
• Manage and coach your team through regular weekly 1-on-1s, team meetings, customized training sessions, and any other creative initiatives. You are fantastic at motivating others!
• Provide ongoing feedback & coaching by reviewing cold calls, emails, LinkedIn outreach and cadence structure to ensure standards are being met.
• Keep the team informed on upcoming events, team KPIs, role-specific process updates all while fostering a collaborative, motivating culture.
• Analyze metrics and track team performance ensuring data helps drive our decisions
• Work closely with Sales Leadership to create and hone a best-in-class culture & synergy between AEs & BDs.

You’ll Be Successful In This Role If:

• You can motivate and coach a team to focus on high volume cold call activity.
• You are a detail-oriented leader that follows processes and keeps the team accountable to the same.
• You are a ‘lead from the front’ type leader; you are an excellent motivator who can use all the tools as a BDR would.
• You can demonstrate proficiency in understanding email deliverability best practices and coaching to optimal email performance. 
• You have experience in social selling either managing a team with a strategic Linkedin strategy or yourself in a previous Sales or BD role. 
• You believe in cold calling as the number 1 prospecting channel, have demonstrated success yourself.
• You are keen to create and build upon existing best practices for outbound prospecting that generate high-quality opportunities - this is an opportunity to really show your creativity and inspire others.
• You can document & teach complex processes in a clear and concise manner; using multimedia to clearly demonstrate steps and foundational knowledge.
• You take a hands-on approach to management - you are comfortable leading by example on the phone or on the floor. You are comfortable prospecting with your team, making cold calls and sourcing event registrations alongside the team.
• You are a collaborative leader who seeks to partner with others, you work well in a team environment, you have no ego.

What You'll Bring To The Team:

• 4+ years of Sales Development management experience, preferably in SaaS & with experience in large enterprise, strategic prospecting motions.
• Experience managing hybrid inbound & outbound focused teams.
• Experience with omni channel outbound prospecting, email, social selling, cold calling. 
• Boast a record of exceeding your goals, setting organizational targets, and consistently delivering. 
• Experience in the role of SDR/BDR/AE, preferably in both an inbound and outbound capacity.
• Experience with CRM, Sales Automation tools (i.e. Salesforce, Salesloft, 6Sense).
• Bonus points for a track record of hiring, ramping and retaining top talent.
• University degree or equivalent.
• Energy, enthusiasm, creativity, inspiration & accountability.

The Good Stuff:

+ Amazing growth and learning opportunities with a fast-growing Canadian SaaS company that is a world leader in its industry

+ Best-in-class company paid benefits for you and your family - offering medical, dental, vision, RRSP matching in Canada, a 401K in the US, and more.

+ Unlimited Vacation: Yep, it’s true. Take vacation when you want it, how you want it. Designed to better fit your evolving needs.

+ Summer Fridays: Fridays are a day off during July and August. To help provide better balance in the summer months focusing on employee wellness.

+ Recognized as a Great Place to Work® 2021-2022

+ Recognized in 2023 as one of the Best Workplaces for Women® 

+ Recognized as a Top Employer by British Columbia's Top Employers 2023

About Alida

Alida believes in a world where customers are respected as the ultimate source of truth. Because knowing the whole truth about your customers can help companies make better decisions and drive long term loyalty and growth.

That’s why Alida helps innovative brands create highly engaged research communities to gather feedback that empowers better customer experiences and product innovation.

Leading companies like HBOMax, Adobe, Warner Bros. Discovery, Twitch and lululemon depend on Alida’s community-centered research platform to deliver fast and reliable customer feedback at scale so they can build better products, refine user experiences and test marketing campaigns.

Learn more at www.alida.com.

We can’t wait to meet you!

We understand that applying for a new position takes effort and want to thank you in advance for taking the time to introduce yourself.

At Alida, we’re dedicated to fostering an environment where our employees feel heard, valued and included.

We believe that a diverse team is a core pillar in building better products and services for our global customers and we strongly encourage applications from all people regardless of race, religion, gender, age, disability status or sexual orientation. Even if you don't meet every single one of the stated requirements but you are excited about this opportunity, we'd love to hear from you anyway. Our Talent Acquisition team will review your application for this role, and others we may have open now or in the future.

Follow us at www.alida.com and engage with us on LinkedIn, Twitter and Instagram.

Alida has an accommodation process in place to provide reasonable accommodation to employees, and to qualified job applicants with a disability during the hiring process. If you require accommodation because of a disability or medical need, please contact [email protected] so that arrangements can be made for the appropriate accommodations to be in place.

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